Leading through influence and a human-centered approach

In this episode, Tammy sits down with David Armano, Digital Solutions & Innovation Lead at Launch by NTT DATA. With a career spanning leadership roles at Edelman, Ringer Sciences, and Soul Machines, David has shaped digital strategies for major brands including United Airlines, Taco Bell and Kellogg’s. Together, they explore why staying connected to realistic human needs and behaviors while creating products that use AI is more important than ever. They reflect on how the pursuit of "innovation" has often just resulted in automated customer service, making people feel unimportant and underserved. And David and Tammy discuss how AI can actually reconnect people if used thoughtfully. The conversation also takes a personal turn: they share experiences with imposter syndrome, emphasizing that vulnerability and empathy are essential in guiding the teams who build these products and services. Other highlights include:

• Real-world strategies for designing AI-powered experiences that empower people, not just systems
• Balancing automation with meaningful human interaction in modern business
• Leadership lessons from working with iconic brands

Listen now for an inspiring conversation that reminds us that even in a AI-obsessed world, people should always come first.

Please note that the views expressed in this episode may not necessarily be those of NTT DATA.