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Major Utility Company

Serving millions of energy customers, in case of emergency

How we helped

A scary situation

A utility company recognized their existing emergency response website was poor. It underserved their population, crashing often when customers wanted timely answers about outages. Instead of reassuring a nervous population, the website’s performance would fan the flames of fear and mis-information.

The ask

A more reliable, more functional, and more scale-able emergency response website.

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Users per hour can access during emergencies

<4 sec

Page load speeds on 4G and regular bandwidth


Languages supported


site that canvasses all core emergency features

What's most important?

Understanding what information customers wanted to access and when was the most critical aspect of designing and building an incredibly effective site. Through multiple rounds of rapid prototyping and real-user testing, we delivered a precise and focused site plan.

In parallel, our technical architecture approach was developed, ensuring greatly improved scale, resilience, and site speed.

Intuitive & well-built

The best laid digital plans fall well short without exceptional technical execution. Combining our intimate understanding of their users, we crafted final UI Design, paired with a modern cloud-based architecture, and delivered an exceptionally scale-able and user-friendly site.

Impacting millions

Launch by NTT DATA delivered for our utility client’s most precious resource, their customers. Now, their 16+ million customers have a reliable and fast site, with the correct data, and easy-to-find information at their fingertips when an emergency occurs.

The impact
We think this customer sums up how it makes them feel better than we ever could:
"I really appreciate the updates. I’m 84, live alone and the updates are very reassuring, and comforting.​”
Utility Patron

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