At the intersection of healthcare and technology, you’ll find as many challenges as there are opportunities. Integrating technology into healthcare can majorly improve efficiency and patient care – unless it’s not executed properly. That’s when unintended consequences come into play like wasted investments, frustrations and workarounds, and burnout among healthcare workers.
This week on Catalyst, Clinton is joined by NTT DATA’s Chief Nursing Informatics Officer Heather Hudnall to talk about how she translates clinical needs into technology solutions that improve healthcare experiences. Check out the highlights below, then dive into the full episode to learn more about the digital keys to success in healthcare.
Engage end users early
If you want to solve real problems for real people, go straight to the source for insight. Engage end users, especially caregivers, early and frequently in the development and implementation of your digital solutions. Involving them in the design and development phases helps ensure that the technology aligns with their workflows and addresses their specific needs.
Advocate for inclusive design with a holistic approach
Bring together a diverse team, including creative and innovative individuals, and consider input from various stakeholders such as frontline caregivers, business unit leaders, patients, decision-makers, and champions.
Think in terms of user-centered design
Focus on developing solutions that fit into the intended users' workflows, solve problems, and enhance efficiency. Embracing human-centered design principles ensures your technology creates the right solutions.
Challenge the status quo
Nothing impedes progress quite like the status quo. “But, we’ve always done it that way” will have you missing out on opportunities for change, progress, savings, and improved experiences. Get comfortable pushing boundaries and questioning existing practices to drive positive transformation, regardless of the industry.
Determine technical feasibility
Is that great idea a realistic pursuit? While pushing for innovation, it is crucial to ensure that the proposed technology is actually doable for your team. Assessing the technical foundation, network infrastructure, and integration capabilities is essential to prevent potential issues and failures in the implementation phase.
As always, don’t forget to subscribe to Catalyst wherever you get your podcasts! We drop a new episode every Tuesday, and each one is jam-packed with expert advice and actionable insights to create digital experiences that move millions.
