Future leadership requires a mindshift: A conversation with Brian Solis

In this episode of Catalyst, Tammy sits down with visionary, futurist and digital anthropologist Brian Solis. Brian is the Head of Global Innovation at ServiceNow. He is one of the most interesting thinkers on how new technologies like AI can affect businesses and the customer experience. Together they discuss leading through uncertainty and the mindshift that’s needed in our current changing world.

Highlights from the episode include:

• True futurism is about curiosity, not predictions. A futurist doesn’t predict the future but asks critical questions, analyzes data and develops potential scenarios. Brian emphasizes that challenging assumptions and rules is essential for innovation and creative thinking.
• The human cost of efficiency. Years of digital transformation have focused on cost reduction and efficiency at the expense of human experience. Brian shares examples like IKEA’s chatbot success leading to new interior design services, showing how different thinking can create value rather than just cutting costs.
• ‍Beware the “AI-powered status quo.” The companies that will win in this next era have leaders who are willing to reimagine what’s possible, instead of simply digitizing what already exists. When humans and AI collaborate to create entirely new value propositions, things get interesting.

Check out the full episode for more on self-aware leadership and the value of deep thinking alongside AI fluency.

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Please note that the views expressed in this episode may not necessarily be those of NTT DATA.