The human side of digital transformation in healthcare: A conversation with Keena Patel-Moran

In this episode of Catalyst, Tammy is joined by Keena Patel-Moran, Launch’s Healthcare and Life Sciences Lead. Keena brings two decades of experience in healthcare, starting with medical device design and earning a patent for a life-saving infusion pump. She went on to hold roles at Bristol Myers Squibb and Accenture, where she helped build the firm’s patient services practice. Keena and Tammy explore whole-person leadership and their vision for the future of healthcare.

Highlights from the episode include:

• Care should treat the whole person. The system can’t ignore factors like housing, education, income and our physical environment. Beyond treating symptoms, AI can help make sense of unstructured data to create personalized care plans that support how people want to live.
• AI as an equalizer. Keena has spent hours digging through medical papers to help her family understand rare conditions. Now, AI helps her find that same information in minutes and gives others the same power.
• Support for the people behind the patients. Keena and Tammy talk about how AI could ease the burden for caregivers, giving them time back and offering patients more consistent, human-like support between visits.
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Check out the full episode for more on addressing the labor shortage in healthcare and the business impact of patient-centered innovation.

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Please note that the views expressed in this episode may not necessarily be those of NTT DATA.