It’s not the tech tools; it’s how you use them: A conversation with Kim Curley

In this episode of Catalyst, Tammy is joined by Kim Curley, Global Head of Organizational Change Management at NTT DATA. Kim is a transformation strategist with a people-first approach. She has spent her career guiding Fortune 500 companies through cultural and organizational change, keeping people at the center and helping businesses thrive. Tammy and Kim explore the human side of technological change, the art of building trust during transitions and strategies for leading teams through AI integration.

Highlights from the episode include:

• Lead with curiosity. Kim advocates for approaching change with curiosity rather than fear. This mindset shift helps create new neural pathways and increases people's ability to adapt. Leaders who are transparent about their own AI learning journey build more trust with their teams.
• Fear of loss drives resistance to change. When organizations tell employees that AI will handle 50% of their tasks, it can threaten people’s sense of identity and value. Unless companies celebrate what humans excel at and clearly define new roles, employees may feel their contributions are deemed worthless.
• We are humans who go to work, not workers who go home to human. Kim emphasizes that everything must be centered around the human experience. As AI tools become more prevalent, organizations need to remember that technology serves people, not the other way around.

Check out the full episode to learn more about tactics for addressing skepticism and Kim’s strategies for keeping humans at the center of technological advancement.

Enjoying Catalyst? Don’t forget to like and subscribe for new episodes every Tuesday.

Please note that the views expressed in this episode may not necessarily be those of NTT DATA.